Cancellation and Refund Policy
We understand that sometimes plans change. Hence, to make it light on your pocket, we are only charging a 50% advance, which is on a non-refundable basis.
Please take note of our revised Refund Policy for NRF (Non-refundable booking) for reservations made from October to March. During this period, a 20% non-refundable portion will be applied to all transactions, with exceptions made for eligible medical situations.
Payment Failure Refunds: In case of a payment failure, rest assured that we will promptly initiate your refund. Your refunded amount will be credited to your bank account within 7-9 working days.
For any further inquiries or assistance, please don't hesitate to reach out to us at firstname.lastname@example.org.
We appreciate your trust in Urban Nomads, and we are committed to providing you with exceptional service.